Title: SHEIKRA REOPENS FOUR DAYS AFTER 64 RIDERS STRANDED
Link: http://go.galegroup.com/ps/i.doid=GALE%7CA452509232&v=2.1&u=gain40375&it=r&p=GPS&sw=w&asid=12a896a3a7a0680db8dc1797b70892a3
Description: The amusement park in Tampa, FL called Busch Gardens had their most popular ride leave 60+ individuals stranded on the ride, 32 of which were stuck nearly 200 feet up. Four days after the incident the park ran multiple tests to ensure it is running smoothly once again and reopened it to the public.
Description of problem: Problem is the trust issue now people are going to have with riding a roller coaster that left people stranded. Less people most likely are going to ride or be hesitant to get back on soon.
Description of who has the problem: Busch Gardens themselves will have the problem since they are going to have to figure out ways on how to increase riders and guest to the park after this incident and prove how their rides are safe.T
Title: FRONTIER EXPANDS HELP LINE HOURS TO COVER WEEKENDS
Link: http://go.galegroup.com/ps/i.doid=GALE%7CA452509231&v=2.1&u=gain40375&it=r&p=GPS&sw=w&asid=0f1e1d803abf9932452a9d6fdd132d65
Description: Frontier Communications in recent months purchased and took over Verizon's land line phone, TV and Internet assets and have been having complaints with customers with outages and other issues. Frontier communications is working on adding customer service line to customer to be open on weekends as well now.
Description of problem: Problem is customer are complaining of the service they are paying for isn't working and they are wanting help and a solution to their problems.
Description of who has the problem: Frontier Communications has the problem of unhappy customers who are in need of help and the customer themselves have a problem of spending money on a service(s) that is/are not working.
Title: CUSTOMERS AGAIN RATE DUKE NEAR THE BOTTOM
Link: http://go.galegroup.com/ps/i.doid=GALE%7CA452509229&v=2.1&u=gain40375&it=r&p=GPS&sw=w&asid=6da7af38c5cf2edf61c1a2f8e2a77bd1
Description: Duke energy in a recent survey to rank major utility companies was put in last place for customer satisfaction. Duke energy has been having a negative trend in this category and the company is supposedly working on making customer satisfaction a priority and have improvements.
Description of problem: Poor satisfaction of customers will lead to more customer complaints and issue from customers because of the poor conditions. Duke Energy is in need of making improvements or there is going to be a problem that will not have a possible solution.
Description of who has the problem: Duke Energy has the problem because of whatever they are doing in customer satisfaction it is very poor, they must not care, they must not follow through what they say they will do, etc. The customers are also going to have problems because they got to deal with the power company not respecting them as customers apparently and sadly energy companies are not something of choice for many people since it is based on your location and where exactly you live.
Title: SCHOOL BOARD SHOULD CLOSE THREE CHARTERS
Link: http://go.galegroup.com/ps/i.doid=GALE%7CA452509226&v=2.1&u=gain40375&it=r&p=GPS&sw=w&asid=419c7fbc402e7fbf19c99eec7af80f43
Description: Three charter schools in Pinellas county were shut down, this was an easy decision for the school board because the schools were connected with a company who had legal problems. There are other local charter schools who being watching while people are trying to get the state more involved to help deal with these charter schools and their taxpayers money spending habits.
Description of Problem: Charter schools are privately ran but with public funding, this leads to taxpayers getting on say on how their money is being spent for these schools which seems to use the money irresponsibly. Getting a stricter ruling over the charter school could help with this issue.
Description of who has the problem: The local school board has the issue that there are schools who are using public money in ways that is being wasted, and sometimes these charter schools get more funding than the public schools. This is an issue of irresponsibility and more laws and rules need to be put into place for these private institutions.
Title: CORPORATE GREED
Link: http://go.galegroup.com/ps/i.doid=GALE%7CA452528486&v=2.1&u=gain40375&it=r&p=GPS&sw=w&asid=9c8313e55f690424afb7cab8b551035e
Description: The Tampa Tribune officially ended its time as a newspaper with it being closed and over 100 jobs being lost. Through the last 4 years the Tampa Tribune was bought and sold 2, lastly to the Tampa Bay Times who finally shut it down.
Description of Problem: There are over 100 individuals without a job now solely because of aggressive business moves that completely took out a newspaper.
Description of who has the problem: The problem is for the people who worked for the paper, the executives of the company left them stranded with no clear direction then finally lead them to finally sink with no where else to go with the company.
Hey Louis, from reading your post, it seems that most of the local opportunities come from poor customer satisfaction (such as the Frontier Communications article) or a lack of confidence in a product due to technical malfunctions (Busch Gardens article). I also covered Tampa in my blog post so it was cool that you found different opportunities. The one article we both chose was the one about the school board. I found your description of the problem to be interesting since you offered a possible solution.
ReplyDeleteLouis,
ReplyDeleteYou are right, many people already fear roller coasters and this incident will not help. Fortunately the back up systems worked perfectly to prevent any loss of life. Also, my parents just had to switch to Frontier and they still have some service out. They not only want their money back for non service, but also are unhappy that they made a contract with Verizon and now forced to used Frontier instead of the option to choose another company. Duke Energy has always had unhappy customers and complaints of too high bills. For the charter schools, parent's money should be applied to meet their children's educational needs with appropriate oversight. Unfortunately for the Tribune, it was always a smaller company and to survive you have to adapt, which they didn't.
Hey Louis, all of these articles are very interesting and seem so avoidable. It's crazy that people just didn't pay enough attention to their customers and that's really how all of these issues occurred. I think the issue with charter schools is interesting because whenever dealing with one's children and their wellbeing people get very serious. I wonder how helpful it would be in implementing laws about this. I am also interested in seeing what type of solutions you come up with for any of them, if any! Thank you so much for sharing.
ReplyDelete